Policy Info

Shipping & Delivery Policy

We are delighted to bring our nourishing, organic products directly to your door, ensuring a seamless and caring experience from our warehouse to you door.

Domestic Shipping (Australia)

All orders are thoughtfully shipped via Australia Post eParcel, a reliable and eco-conscious carrier. We endeavor to process and dispatch your order within 1-3 business days from the time of purchase (excluding weekends and public holidays).

Once dispatched, delivery typically arrives in 1-7 business days for metropolitan areas. Please note that regional, rural, or remote locations may experience slightly longer delivery times due to carrier schedules—we appreciate your understanding as we work with nature's rhythm.

Order Tracking You'll receive a confirmation email with tracking details as soon as your package is on its way. This allows you to follow its journey and anticipate that glowing arrival.

International Shipping

We currently also ship to:

United States
Singapore

International delivery times and costs vary depending on location and order size. Shipping options and final pricing will be calculated at checkout.

Please note that international orders may be subject to local duties and taxes. Prices are shown in AUD. Your bank will convert to your local currency at checkout.

Important Notes

Delivery times are estimates and may vary due to high demand, public holidays, or unforeseen circumstances beyond our control.
For more international inquiries, please contact our customer care team.
To ensure your order reaches you safely, please double-check your shipping address at checkout—we're unable to redirect packages once dispatched.

If you have any questions about your order or need assistance, our dedicated customer care team is here to help. Thank you for choosing us—we can't wait for you to experience the glow!

email : hello@nslabs.com.au

Returns & Refunds Policy

We are committed to ensuring your complete satisfaction with our nourishing, certified organic skincare products. While we craft each item with the utmost care and quality, we understand that occasionally issues may arise. Please review our policy below, which complies with Australian Consumer Law (ACL). Your statutory rights under the ACL are always protected and cannot be excluded.

Change of Mind Returns

We do not offer refunds, exchanges, or returns for change of mind, incorrect selection, or if you've simply decided the product isn't right for you. Our beauty products are intimate and hygiene-sensitive, so once opened or used, they cannot be resold. We encourage you to carefully review product descriptions, ingredients, and any patch test recommendations before purchasing to ensure the best match for your skin.

Faulty, Damaged, or Incorrect Products If your product arrives damaged, faulty, or not as described, we're here to make it right with a replacement at no extra cost to you.

To process your claim:

Contact our customer care team within a reasonable time (ideally as soon as possible upon receipt) via email, including your order details and clear photos of the damage or issue.
Please retain all original packaging, as this helps us assess the claim efficiently.
Once approved, you'll need to return the affected item(s) to our Australian address. We'll reimburse your reasonable return shipping costs upon receipt of proof (such as a postage receipt).
Replacements will be dispatched only after we've received and verified the returned goods.

We appreciate your understanding that all claims are assessed on a case-by-case basis to ensure fairness.

Important Notes

These terms apply in addition to your rights under Australian Consumer Law, which may entitle you to remedies for major failures (such as a refund or replacement).
We currently process returns for orders shipped within Australia only.
For any questions or to initiate a claim, our dedicated customer care team is ready to assist with kindness and care.

Thank you for trusting us with your skincare journey—we can't wait for you to glow from within!