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Frequently Asked Questions
Frequently asked questions
Shipping
Product
How long does delivery take?
Orders are typically dispatched within business days, with delivery timeframes depending on your chosen shipping method and location.
Do you ship Australia-wide?
Yes, we offer shipping across Australia. Delivery times may vary depending on your location.
Can I track my order?
Yes. Once your order has been dispatched, you’ll receive a tracking link via email to follow your delivery.
What if my order arrives damaged or incorrect?
Please contact our support team as soon as possible after delivery, and we’ll work with you to resolve the issue.
Can I change or cancel my order after placing it?
If your order hasn’t been dispatched yet, we’ll do our best to assist. Please contact us as soon as possible after purchasing.
Are Nature's Secret products suitable for all skin types?
Our range is formulated to be suitable for most skin types. As with all skincare, we recommend patch testing before first use.
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